FAQ

Frequently Asked Questions

How do I find current rate information?

You can find current rates for CDs, money market accounts, statement savings accounts and IRA CDs in your area here.

How can I contact you?

You can contact Beal Bank by phone at 469-467-5000 or by mail at:

Beal Bank Headquarters
6000 Legacy Drive
Plano, TX 75024

You can contact Beal Bank USA by phone at 702-598-3500 or by mail at:

Beal Bank USA Headquarters
1970 Village Center Circle, Suite 1
Las Vegas, NV 89134

You can also contact us by using our online contact form or by visiting your nearest Beal Bank or Beal Bank USA location.

How can I find a Beal Bank or Beal Bank USA location?

You can enter your location information to find the closest location, here.

I forgot my password.

No problem; just call a Retail Banking Specialist at 877-TRY BEAL (877-879-2325). We will verify account and security information with you and walk you through the steps for a new password.

I cannot access my account.

Call a Retail Banking Specialist at 877-TRY BEAL (877-879-2325). We will verify account and security information with you. We can then unlock your account or provide a temporary password.

How do I add or change an address on my account(s)?

For security and confidentiality, we complete these requests in writing. In writing, please provide us with your name, date, account number(s), instructions of address information to add or change, and your signature. Please submit in written form to: Beal Bank, Attn: Online Banking Center, 6000 Legacy Drive, Plano, TX 75024.

How do I close an account?

For security and confidentiality, we complete these requests in writing. In writing, please provide us with your name, date, account number(s), instructions of account information to add or change, and your signature. Please submit in written form to: Beal Bank, Attn: Online Banking Center, 6000 Legacy Drive, Plano, TX 75024.

How do I wire transfer some of my account funds to another person or bank?

Requests for an external wire transfer must be in done in writing. In writing, please provide us with your name, date, online account number(s), instructions on wire transfer including the account or transfer numbers, and your signature. Please submit in written form to: Beal Bank, Attn: Online Banking Center, 6000 Legacy Drive, Plano, TX 75024.

PLEASE NOTE: You must also have a Funds Transfer Agreement on file with us to initiate wire transfers. Please note there is a $15.00 fee for this service for domestic requests and a $60.00 fee for international requests. Also note a withdrawal from your Beal Bank or Beal Bank USA account(s) could prompt an early close out service charge, based on the terms of the account.

I need a copy of my 1099 form for taxes?

The reporting form can vary based on the amount of interest your account(s) earned and other factors. You can call a Retail Banking Specialist at 877-TRY BEAL (877-879-2325). Please have all of your account information ready when you call. We can research your account(s) and provide you with answers. If needed, we can fax, email or mail information to you.

Can I electronically transfer funds out of my account(s)?

For the security of your funds, we do not originate electronic debit transfers with other financial institutions at this time. We do accept electronic transfers, credits and debits. Call a Retail Banking Specialist at 877-TRY BEAL (877-879-2325) and we can provide you with the information for the external financial institution to originate a request.

What happens when my CD matures?

We will notify you before the maturity date. At that time, you can choose to renew as is, add funds, withdraw funds, close the account, etc. For your investing convenience, if you do not wish to respond, your Beal Bank or Beal Bank USA CD will automatically renew for the same term, at the current rate we offer.

What is APY?

APY, or annual percentage yield, is the amount of interest earned in one year expressed as a percentage rate on an account. It is based on the interest rate and the frequency of the compounding. The more frequent the compounding, the more interest an account earns.

Do you offer a financial education program?

In partnership with the FDIC, we offer a variety of Money Smart courses free of charge. Learn more about these helpful courses and register.

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