Online Safety

Identity Theft Protection and Fraud Reporting

NOTICE – OCTOBER 1, 2024

It has come to our attention that an unaffiliated website is impersonating Beal Bank and Beal Bank USA, using similar colors, graphics, designs, words, logos, symbols, and phrases associated with the Beal Bank and Beal Bank USA brand. While we are actively trying to have the website taken down, please be vigilant and exercise caution.

An imposter website called "Beal Bank Egypt" or "Beal Bank LTD" has recently appeared and is pretending to be Beal Bank. They have copied our logos and other images and are attempting to present themselves as a legitimate entity.

We are working with authorities to have the site taken down as soon as possible.

The following websites are properly associated with Beal Bank and Beal Bank USA:

Your Security is Our Priority

Scammers tend to attack by “phishing” where an imposter creates a fake website claiming to be a legitimate FDIC-insured bank to mislead and entice customers into transferring money or disclosing personal information.

Scammers may pose as your bank and try to convince you to transfer money to “protect” your accounts. We will never ask you to pay anyone, including yourself. Don’t make a payment as a result of an unexpected text or call. Do not ignore scam warnings despite assurances to the contrary.

Here are other red flags and signs of scams:

Scammers may contact you out of the blue and create a sense of urgency (e.g., ““It is urgent that you update your information to ensure the security of your accounts.”)
Scammers may ask you to pay or transfer money in an unusual manner (e.g., “pay yourself” to “protect” your money).
Scammers may tell you to ignore warning signs and discourage you from speaking with others.
Scammers may ask for you to relay an automated text message access code. We will never ask for you to provide an automated text message access code.
Scammers may use AI to clone voices of known associates such as family members and call saying they need money desperately.

Suspicious emails, texts, and calls are designed for you to act quickly. Review these communications for warning signs such as obvious grammar and/or spelling errors.

Protect yourself from Identity Theft

Identity theft generally involves someone stealing your personal information to open new accounts or to initiate transactions in your name. Thieves can also use a stolen identity to access your existing accounts and steal money from you.

To protect yourself, keep your online banking username and password confidential.

To help maintain the security of our online banking services, we require that you change your online banking password at least every 90 days.

Ways to protect yourself against Identity Theft and fraud

Change your password regularly and do not use the same password across multiple sites.
Think of three or four easily remembered words which do not make a sentence (a passphrase) and string them together without spaces to make your password. You may use capital letters, lower case letters, numbers, or special characters in your passphrase if you want extra protection. Just make sure it is easy to remember.
Learn what Identity Theft is and the various methods that your personal information can be stolen by visiting the Federal Trade Commission’s anti-Identity Theft site at http://ftc.gov/idtheft.
For additional consumer resources from the Federal Deposit Insurance Corporation, visit FDIC Consumer Recourse Center – Scammers and Fake Banks: https://www.fdic.gov/consumer-resource-center/2023-10/scammers-and-fake-banks.
Beware of “Tech Support Scams” where scammers will pretend to be a tech support firm and seek remote access to your computer or other devices.

Report phishing and email scams

“Phishing” is a process some criminals use in their attempts to acquire sensitive information such as usernames, passwords and credit card details. They send customers email posing as a legitimate company.

These fraudulent emails may contain links to phony websites or request you to share personal or financial information using clever or compelling language, such as, “It is urgent that you update your information to ensure the security of your accounts.”

To help protect your information online, you should never open attachments, click on links, or respond to emails from suspicious or unknown senders.

Beal Bank will never send you an unsolicited email that asks you to verify personal information regarding your accounts, such as your user ID or password, and Beal Bank will never call you and ask you to reveal or confirm your password or user ID. Refer also to our Online Privacy Policy.

If you receive a suspicious email that appears to be from Beal Bank, do not respond to it or click any links. Please call our customer service department at 877-TRY BEAL (877-879-2325) and report it as soon as you can. This will help us in our efforts to fight this form of fraud.

When in doubt, don’t click!

Phishing emails can be very sophisticated and may look just like they are coming from a familiar bank, online retailer or financial institution. Instead, they trick consumers into clicking on links, providing personal banking information, and infecting computers with criminal viruses. Beal Bank and Beal Bank USA will never send you any unsolicited emails and will never send any email asking you to provide your personal account details.

In general, avoid clicking on links embedded in emails; instead type in the URL into your internet browser.

Keep viruses away

Research anti-virus software and install one on your computer. Use it regularly to scan your computer for viruses. Keep your systems and devices updated with the latest operating system and virus protection.

Clear your history

Regularly clear your internet browser history, to protect yourself against spyware and viruses that search there for sensitive information about you and your transactions.

Keep your secrets secret

Whenever you are banking or shopping online, protect your login information including user names, passwords and personal identification numbers. Don’t use information that is easy to guess or find publicly, including middle names, maiden names, street addresses, etc. Consider using biometrics such as finger or facial recognition for accessing your devices.

Examine your statements and report unauthorized electronic funds transfers

You should examine your account statements promptly after you receive them or they are made available to you.

If you discover any unauthorized electronic funds transfers in your statement, you should promptly notify us of the relevant facts. You can reach us by phone at 877-TRY-BEAL (877-879-2325) or by email at info@bealbank.com.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

Generally, 10 business days (20 business days if the transfer involved a new account) after we hear from you, we will determine whether an error occurred and promptly correct any error discovered.

If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

If you do not report any unauthorized transfers in your account within 60 days of when we first send the statement (or make it available to you), you will not be able to assert a claim against us on any unauthorized items in that statement.

Report Fraud and Identity Theft

If you suspect fraud or notice a suspicious transaction on your account, call us immediately at: 877-TRY-BEAL (877-879-2325).

This will assist us in our efforts to fight Identity Theft and protect you and your accounts.